Troubleshooting in the app
If your collar isn't working, running diagnostics through the app helps identify the issue,
and in most cases, you can resolve it without needing to contact support.
To run diagnostics successfully, you need to:
1. Locate collar on the pasture
Make sure that the device is within sufficient distance from you to establish Bluetooth connection
2. Navigate to the collar page in the app
Select settings icon in the top right corner to open settings menu
3. Select the “Troubleshoot collar” option from the menu
After selecting troubleshooting option from the menu, follow the instructions in the app
Good to know
Troubleshooting procedure takes about 5 minutes. You will receive step-by-step guidance,
and if the issue cannot be resolved, a report will be created, allowing you to submit
a support ticket directly from the app.
Still not able to resolve the issue?
If the troubleshooting was unsuccessful, please submit the support ticket
Call help and support
Phone call
+44 1952 924044
+44 1952 924044