<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=615923385674774&amp;ev=PageView&amp;noscript=1">

Ongoing disturbance in collar positioning

There are ongoing external disturbances to the GPS system that the collars use. This could lead to the collar positions being wrong and the animals could receive pulses even when they are within the fence. You may also get notifications about animals escaping, when they have not. 

Collars from the 2.5 generation (delivered from May 2023 and later) are not affected. 

If your collars are affected we have the following suggestions which may help 

  • Expand the pasture if possible, and provide food and water well within the boundary lines 
  • Make sure all pasture lines are well away from buildings, at least 20 metres if possible. Buildings can also interfere with the GPS positions and thus make the situation worse. 
  • Deactivate the pasture and keep the animals fenced in with traditional fences. 

We will revert with more information as soon as we know more.

You will need

1. 3mm Hex key
HEX Image

2. Gloves (recommended)
Gloves

3. A cloth
Frame 19

Frame 4

1 Remove the chains.

 

Frame 6

2  Loosen the screw and remove it

.

Frame 7

3 Slide the old bracket off.
Note: The gloves may be needed if it's hard to remove.

Frame 9

4 Clean collar with a moist cloth and allow to dry.

Frame 15 (1)

! Make sure that the area around the metal contact pins is clean.

Installing the new bracket

Frame 10

5  Slide the new bracket into place.

Frame 11-1

6  Insert the screw back in.

Frame 16-1

! Avoid tightening too hard. This is important to avoid damage to the new bracket and collar.

Frame 5

7  Attach the chains to the new bracket.

Do you need more replacement brackets?

Have you received replacement brackets, but not enough?

If you have not received enough replacement brackets, you can contact customer support by sending a support-ticket and request more brackets.

Do you have a voucher?

If you have received a voucher, you can redeem and order a free replacement brackets from the internal store. You must log in to your account pages and be the primary account holder to order.

Note: The voucher only covers the number of brackets you have applied for.

Is the problem still not solved?

If the above steps did not resolve the problem with the collar, you can contact Nofence customer support by clicking the button below.

Contact us:

United Kingdom & Ireland
+44 (0)1952 924044

Opening hours
Mon-Fri
9:00 - 17:00