Possible issues with payments
If you have issues with your payments, you can view explanations, questions and solutions in this page.
Trouble paying the online invoice with a card
Check with your banking institution to see if daily limits can be temporarily adjusted on your card. Please contact us for alternative payment options such as bank transfer or check by mail.
Charged tax on order but are tax exempt.
Please send your tax exemption form to us.finance@nofence.no
When do I pay?
Nofence will send you a bill automatically when its time for you to pay. Annual subscriptions are paid with the purchase of collars. Your monthly subscription plan will automatically start after your initial subscription. If you have not received this please check your spam folder and make sure you are checking the correct email address.
My bill does not make sense, can I have an explanation?
Bills can sometimes be unclear. Make sure that the information on the bill you provided is correct and accurate, if it is not and you need help to correct this please contact us:
Send a Help ticket
You can directly send a ticket to help and support by filling out ticket, we will ask you specific question in the form to help us diagnose issues quickly.
Response time:
1 working day
Call help and support
+1 650 514 6711