Terms & conditions Frequently asked questions

Nofence has 3 documents which all customers agree to upon becoming a customer. 

These are: 

• Hardware Warranty
  • When placing an order with Nofence the Hardware warranty describe the terms related to the physical products in that specific order 
  • The Hardware warranty document for a specific order can be found in the Order section in your  account pages 
• Product and Subscription Terms 
  • This document is global and is subject to change. 
  • Each customer is responsible for complying to the terms of this document and use the products and services according to this agreement 
• Privacy Policy. 
  • The privacy policy regulates what data Nofence can collect and how they can be used. 
  • This document is also subject to change. 

The warranty on Nofence's collars are 2 years. Many collars last longer than 2 years, but it is important that customers know that the warranty time is 2 years. Additional details can be found in section 2.1 of Nofence's Hardware policy. The warranty period starts the day the collars are shipped from Nofence. 

If it is established that a product has malfunctions within the warranty period, Nofence will first try to remotely resolve the problem. If the product cannot be remotely resolved, Nofence will facilitate the return and replacement of the broken product. 

Nofence will of course also do its best to remotely resolve any problems with a product after the warranty period has expired. If the product cannot be repaired, the customer will have to purchase the replacement. 

The collar itself cannot be repaired, but a new collar house can be purchased without buying battery, chain and neck strap. Neck straps, chains and batteries can also be purchased separably . 

When purchasing Nofence each customers accepts the Terms & Conditions that apply at the time of purchase. 

In section 13 and 14 of the Product and subscription Agreement, the customer agrees that Nofence is not responsible for any losses or costs incurred due to temporary or permanent product failures, or animals moving outside the pasture. 

This includes, but is not limited to cost of working hours, damage to property, cost of feed or fencing. 

See section 13 and 14 to read the relevant part of the Product and Subscription Agreement. 

When purchasing Nofence collars, each customer agrees to the Product and Subscription terms with regulates the allowed use of the collars. Breach of these rules is considered a breach of the agreement and allows Nofence to terminate the agreement without due delay.

• Nofence collars can only be used on approved species. Cattle collars may only be used on cattle and Sheep & Goat collars may only be used on sheep and goats. 
• The customer is responsible for the welfare of each animal and for following the rules and regulations that apply in their location. 
• Collars may only be used in the country they were purchased, unless otherwise agreed prior to purchase. 
• Collars may be sold, but Nofence retains the right to qualify each customer. Each new customer must be approved by Nofence before second-hand collars can be assigned to the new customers
• When collars are re-sold, only the hardware is transferrable. All subscriptions are personal and cannot be resold or transferred.

When purchasing Nofence collars, each customer agrees to the Product and Subscription terms with regulates the ownership of the data generated by the use of Nofence's collars. 

The customer owns their own personal data, such as email and phone number, but the solution data (defined in section 2.16) is in its entirety owned by Nofence as stated in section 6.3. 

Section 6.2 describes the restrictions agreed to by the customer, which for example states that the customer cannot utilise any part of the product of services for any other purpose than grazing cattle, sheep or goats.

If the customer is found to have breached these restrictions section 9.2 and 9.3 allows Nofence to terminate the customer relationship without warning.